1. Acceptance of Terms

By booking coaching sessions or using the website, you agree to be bound by these Terms & Conditions.

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2. Services

Martyna Urban Coaching offers one-on-one coaching sessions, conducted via Zoom or other agreed platforms. Detailed information about the coaching process is provided in the coaching agreement.

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3. Booking and Payment

Sessions are confirmed upon payment via bank transfer. Payment must be received at least 48 hours before the scheduled session.

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4. Cancellation and Rescheduling

Sessions may be rescheduled or cancelled with prior notice. Full details are provided in the coaching agreement.

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5. Confidentiality

Information shared during coaching sessions will be treated as confidential, except where disclosure is required by law or there is a risk of serious harm.

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6. Liability and No Guarantee of Results

Coaching results vary between individuals. Martyna Urban Coaching makes no guarantees regarding outcomes and shall not be liable for any decisions, actions, or results arising from participation in coaching sessions.

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7. Testimonials

Client testimonials displayed on the website are provided voluntarily and reflect personal experiences. Results may vary and are not guaranteed.

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8. Changes to Terms

Martyna Urban Coaching may update these Terms at any time. Updated versions will be posted on the website. By continuing to use the website or book sessions after changes are posted, you agree to the updated terms.

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9. Governing Law

These terms are governed by the laws of England and Wales.

1. Introduction

Martyna Urban Coaching (“we”, “us”, “our”) operates the website martynaurbancoaching.com and provides one-on-one coaching services.
We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions or wish to exercise your rights, you can contact us at: martynaurbancoaching@gmail.com.

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2. Personal Data We Collect

We may collect the following personal information:
• Name, address, email, phone number, date of birth
• Wellbeing and personal development information shared during coaching sessions and provided in intake forms before sessions
• Technical data such as IP address, device, and website usage data

This data is collected directly from you, whether when you fill in intake forms, book or participate in coaching sessions, make enquiries, or contact us.

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3. Purpose of Processing and Lawful Basis

We process your data to:
• Provide coaching services (Lawful basis: Contract)
• Respond to enquiries (Lawful basis: Legitimate interest)
• Maintain client records (Lawful basis: Contract / Legal obligation)
• Send newsletters if you opt in (Lawful basis: Consent)

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4. How We Share Your Data

We do not sell your personal information. We may share your data with:
• Payment processors (currently bank transfers; Stripe may be used in the future)
• Communication platforms such as Zoom
• IT and website service providers, if necessary

All third-party providers process your data in accordance with their own privacy policies.

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5. Retention of Personal Data

We retain personal information for as long as needed to provide services or meet legal obligations:
• Client records: up to 6 years after the last session
• Financial/payment records: 6 years
• Enquiries or non-client correspondence: 12 months
• Marketing emails/newsletter: until unsubscribe

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6. Your Rights

Under UK GDPR, you have the right to:
• Access your data
• Rectify inaccurate information
• Erase your personal data
• Restrict processing
• Object to processing
• Data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

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7. Security and Confidentiality

We take appropriate technical and organisational measures to protect your personal data.
Sensitive information shared during coaching sessions (wellbeing/personal development) is only processed with your consent.

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8. Cookies and Tracking

We currently use essential cookies required for website functionality. If we implement analytics or marketing cookies in the future, we will request your consent.

1. What Are Cookies

Cookies are small files stored on your device to help websites function or track usage.

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2. Types of Cookies Used

• Essential cookies: Necessary for website functionality.
• Future cookies: We may implement analytics or marketing cookies later. In that case, we will request your consent.

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3. Managing Cookies

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect website functionality.

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4. Third-Party Cookies

If third-party services such as Google Analytics are implemented, their cookies may be set. Consent will be requested before any non-essential cookies are used.